“I am writing this letter to express our sincere appreciation for the work and help that Randy Moon has provided to our company. It was a hard pill to swallow to call in for outside help, but we are glad we did. Here are some of the areas that Randy has greatly improved for us:

• Improved Managerial Effectiveness
• Improved Profitability
• Improved Productivity
• Increased Sales
• Developed a Concise Business Plan

I have been in the HVAC/R industry for 23 years and have not seen anybody pick up the intricate aspects and nuances of a business as fast and in-depth as Randy. Without Randy’s professionalism and expertise, I have no doubt that we would not be on our current track…”

“…I was tired of sitting in our “weekly” meetings, scratching our heads, and coming up with no answers…All I can say is Thank God that we have had Randy Moon here for the most grueling 9 weeks I have spent since Boot Camp 40 years ago!!

Randy has touched the lives of at least 20 of our employees, face to face, and every one of them have had nothing but praise and admiration for the professional way he has handled each of their job enhancements and made them an “owner” of this company. Each employee is thinking of how to improve their value and the value of their entire team… Every employee has a new attitude about working here, about self policing themselves, their crews and all of the other crews.

Hoette Concrete has changed, is changing and will continue to move forward to be a stronger, quality competitor in the St. Louis market for many years to come because of the efforts of Randy. He has all of the employees believing in their role in the company and happy to be a part of Hoette’s new beginning.

On a personal note, I want to say that my wife and I have had the opportunity to spend two evenings with Randy away from the office and want to express our thanks for the very candid conversations we had about our son John. I know that Randy also had the same conversations with John and I am confident that with the training that Randy has given him and the guidance that Randy has given us, the “Silver Spoon” will not be dropped by the next President of Hoette Concrete…”

“Pro Temp Inc. has been in business for 20 years in the HVAC and Refrigeration business, with service being the profitable area. Our growth has been stagnant with 3 – 7% profit for the past 3 – 4 years… Company growth was slow and avoided as we viewed growth as requiring more hours. We had considered selling the company as we realize growth is necessary for survival, but we were not willing to put in more time, and did not know how to proceed…

Even though we were shocked at the weekly cost for consulting, we decided to proceed for a few weeks. We were impressed and therefore extended the initial consulting with Randy Moon for a total of six weeks before we felt comfortable proceeding our own.

In the six weeks of good turmoil, we set the basis for the reorganization of Pro Temp. The work performed professionally includes:

• Reviewed our business the last 3 years and determined problem areas
• Revamped our accounting to track performance in 3 areas of our business
• Organized the company, passing responsibility to the employees
• Motivated everyone to work towards being more productive
• Set up an incentive bonus plan with guidelines for measuring employees
• Put the company on the right track for inventory and other expense controls
• Established sales and marketing procedures
• Developed easy to use forms for determining profit, budgeting and sales scripts.

The short and long term results from this expensive experience, is that the two owners now have the opportunity in the future to step back and let the company run itself by utilizing the existing employees, gaining financially from continued growth, making it worthwhile for the employees to strive for higher performance and give them the opportunity for future growth…”